Resolved -
This incident affecting Slack comment notifications and action updates has been resolved. Please reach out to support if you have any concerns.
Feb 19, 22:51 UTC
Update -
We're continuing to see improvements to Slack action updates, and our team is actively monitoring to ensure they continue operating correctly. We will provide an update within the next hour.
Feb 19, 22:19 UTC
Monitoring -
We're continuing to see improvements to Slack action updates, and our team is actively monitoring to ensure they continue operating correctly. We will provide an update within the next hour.
Feb 19, 21:19 UTC
Update -
We have deployed a fix to address duplicate ticket comment notifications and notifications posted outside of Slack threads. Notifications are now functioning as expected.
Updates to Slack actions have been improved, and our team is actively monitoring to ensure they continue to operate correctly. We will provide an update within the next hour.
Feb 19, 20:18 UTC
Update -
We’ve identified the issue causing notification discrepancies, specifically duplicate ticket comment notifications and comments posted outside of Slack threads, and are working on implementing a fix.
We're also continuing to investigate the issue where Slack actions are not updating as expected. Our team is actively working towards a resolution. We'll continue to share hourly updates or as soon as more information becomes available.
Feb 19, 19:13 UTC
Investigating -
We’re currently investigating an issue where Slack users are experiencing inconsistencies with ticket comment notifications and action updates.
Our team is actively investigating the issue. We’ll provide periodic updates as we learn more.
Feb 19, 18:13 UTC